Change Email on FxPro Malaysia

FxPro Direct Account Access Requirements

Malaysian traders must log into their FxPro Direct dashboard to update their email. We require valid login credentials and completion of identity verification before processing any email changes. Our platform enforces strict security by asking for your current password and mobile phone verification. Verification messages are sent to your registered email to confirm your identity. This ensures all modifications meet Malaysian compliance standards and protect your account.

Initial Login Verification Steps

Begin by entering your current email and password on the FxPro Direct login page. Our system detects Malaysian IP addresses and applies region-specific security protocols. Once logged in, navigate to the account settings via the main dashboard menu. The email settings are found under the personal information category, clearly labeled for easy access. This ensures you follow a secure path to modify your contact details.

Security Protocol Activation

Upon requesting an email change, our platform triggers multiple security layers. Verification codes are sent to your existing email and registered Malaysian mobile number. If your account is new (less than 30 days), additional document verification is mandatory. All requests undergo manual review by our security team to block unauthorized attempts. This comprehensive approach guarantees account safety throughout the update.

Email Modification Process Steps

We designed a clear process to facilitate email updates for Malaysian users on FxPro. Each stage includes instructions and feedback to ensure smooth completion. Typically, the entire procedure takes 15 to 20 minutes, influenced by document uploads and verification speed. All changes are logged for Malaysian regulatory compliance and security audits.

• Access “Personal Information” in your FxPro Direct dashboard.
• Select the “Email Address” field to begin editing.
• Input your new email address and submit.
• Verify your current email and mobile phone via codes.
• Upload identity documents if requested.

Maintaining session activity is essential; complete steps within a 30-minute window. Prepare your new email for instant verification and keep your phone ready to receive SMS codes. This structured process minimizes errors and promotes timely updates.

Account Settings Navigation

Log into FxPro Direct and find the “Personal Information” section on the dashboard menu. Under this category, all editable fields related to contact information are grouped. Clicking the “Email Address” box activates the input form, showing your current email for reference. Follow prompts to enter your new email, ensuring no interruptions during the session. This interface is optimized for Malaysian users to facilitate quick edits.

New Email Address Validation

After entering the new email, our system checks the format and uniqueness against our Malaysian user database. Duplicate or improperly formatted emails are rejected automatically. The platform enforces unique email addresses for each account to prevent conflicts. If the email passes validation, you proceed to verification code confirmation steps. This automation ensures data integrity throughout the process.

Verification Code Management

Verification codes are essential for securing email changes. FxPro dispatches these codes to both your current and new email addresses, plus your Malaysian mobile number. Each code expires after 10 minutes to prevent misuse. Users can request up to three code resends before the system requires restarting the verification step. This multi-channel approach enhances security specifically for Malaysian accounts.

Current Email Confirmation

Immediately after submitting your new email, check your existing inbox for a six-digit FxPro code. This message is sent automatically to Malaysian users. Enter the code in the form field to confirm ownership of the current email. Accurate input allows progression to the next verification phase. Incorrect codes trigger error messages and prompt for resend options.

New Email Address Verification

Next, check the inbox of your new email for a second verification code. This step confirms your control over the new address. A countdown timer displayed on the platform shows the remaining time to enter the code. If no message arrives within five minutes, the system automatically sends a new code. This ensures Malaysian users experience minimal delays during verification.

Mobile Phone Authentication

Mobile verification is mandatory for Malaysian FxPro accounts updating emails. We send SMS codes to your registered Malaysian number within 30 seconds of request. The platform supports all major Malaysian mobile carriers for reliable delivery. Backup systems guarantee code arrival even in areas with weaker signals. This step confirms that only authorized users can modify contact details.

• Ensure your Malaysian mobile phone is switched on and has sufficient signal.
• Expect SMS from FxPro short-code numbers for improved recognition.
• Use the four-digit code promptly before expiration.
• Input the code in the FxPro platform’s authentication field.
• Contact support if SMS delivery fails or delay occurs.

SMS Code Reception

Malaysian traders must confirm SMS receipt before proceeding. Our system sends codes from recognized numbers to reduce spam filtering. The messages include clear instructions and support contacts. Maintaining phone readiness helps avoid delays in completing email change requests. This integration with Malaysian mobile networks streamlines verification.

Code Entry Procedures

Enter the received SMS code into the designated field on the FxPro interface. Immediate validation feedback confirms successful input. The platform logs each attempt for security monitoring and regulatory compliance. Successful mobile authentication triggers the final confirmation stage. This process ensures secure and authorized email updates.

Identity Document Verification

Additional identity verification may be requested for Malaysian accounts, especially if recently created or with limited trading history. Accepted documents include Malaysian IC, passport, and driver’s license. This step aligns with Malaysian financial regulations to protect against fraudulent account changes. Submitted documents are matched against existing account details to confirm authenticity.

Document Upload Requirements

Prepare high-resolution images of your Malaysian identity documents before uploading. Accepted formats include JPEG, PNG, and PDF, with file sizes capped at 5MB. Images must show full document visibility, legible text, and security features like holograms. Validity dates must be current, and names must match your FxPro account registration. The system optimizes images without losing clarity to ensure fast processing.

Verification Processing Timeline

Malaysian users typically receive document approval within 24 business hours. Email notifications keep you informed of each status update. Automated approvals occur for submissions that meet all technical and matching criteria. In cases requiring manual review, our compliance team contacts users for clarifications. This ensures prompt and accurate identity confirmation.

Final Confirmation and Activation

Once all verification steps are successful, FxPro finalizes the email change. Confirmation emails are sent to both old and new addresses for your records. The new email is immediately activated for all communications and login purposes. A 30-day grace period permits login via either email to facilitate a smooth transition. This approach minimizes disruption to your trading activities.

Account Access Testing

After updating your email, log out and test access with the new address. The FxPro Direct platform should accept your new credentials without issues. Update saved passwords in browsers or password managers accordingly. Account sessions remain secure throughout the transition period. This ensures uninterrupted access to your trading environment.

Communication Preferences Update

Review your communication settings after changing your email. FxPro transfers all prior notification preferences to the new address automatically. You can adjust settings related to trading alerts, promotions, and security notifications anytime. This guarantees continuous, personalized communication tailored for Malaysian traders.

Troubleshooting Common Issues

FxPro provides robust support for Malaysian users encountering problems during email updates. Our system includes diagnostics to identify verification errors. Common issues include delayed or missing verification codes and document rejection. Our customer service offers alternative verification methods such as phone calls or manual review to resolve difficulties effectively.

• Contact support if verification codes do not arrive promptly.
• Follow instructions to submit additional identity documents if needed.
• Clear browser cache and cookies to fix interface errors.
• Switch internet connections for improved stability.
• Ensure proper lighting and image quality when photographing documents.

Verification Code Problems

If SMS or email codes fail to arrive, contact our Malaysian support team. We can provide alternative verification via phone calls or secure document uploads. Manual verification code generation may be authorized after additional identity checks. These steps prevent delays while maintaining security compliance.

Document Rejection Resolution

Review rejection reasons carefully and resubmit corrected documents as advised. Common reasons include unclear images, expired IDs, or mismatched names. Our support staff offers detailed guidance to help Malaysian users resolve these issues. Prompt resubmission accelerates the email change process.

Security Considerations and Best Practices

FxPro enforces advanced security throughout the email modification workflow. Malaysian users should monitor their accounts closely for 48 hours post-change. Activity logs provide detailed records of access and trading events. Security notifications are sent to both old and new email addresses as proof of authorized changes. Maintaining vigilance reduces risks during and after updates.

Account Monitoring Recommendations

Regularly check your FxPro account activity for unusual behavior after an email change. Security alerts sent to your emails serve as confirmation of legitimate modifications. Retain these notifications for future reference. This helps detect unauthorized access attempts early.

Password Security Updates

We advise updating your FxPro password immediately following an email change. Use complex passwords including letters, numbers, and symbols. Our platform supports two-factor authentication, which Malaysian users can enable for added security. Instructions and backup codes are accessible within your account settings. These measures help maintain robust account protection.