How to Verify FxPro Account

FxPro Account Verification Requirements in Malaysia

Our company mandates verification for all Malaysian users before they can trade live. We follow rigorous KYC protocols tailored for Malaysia’s local documentation standards. Verification is usually completed within 24 hours after document submission. Accepted identity documents include Malaysian IC (MyKad), passport, or driver’s license. Proof of address must be a recent utility bill or bank statement issued within the last six months.

Our platform employs advanced automated scanning technology that accelerates processing times. This system instantly detects unclear or incomplete submissions, prompting users for resubmission. Verification operates during Malaysian business hours from 9 AM to 6 PM MYT. Documents submitted over weekends are processed on the next working day.

• Valid Malaysian identity documents (IC, passport, driver’s license)
• Recent proof of residence (utility bills, bank statements)
• Liveness verification via mobile camera
• Clear, unedited document images in JPEG, PNG, or PDF formats
• Compliance with size limitations of 5MB per file

Starting Your FxPro Verification Process

After registering, log into your FxPro Direct dashboard to start verification. A prompt guides you through KYC steps immediately after login. Progress saves automatically, allowing you to pause and resume from any device. Upload your documents securely via the portal supporting JPEG, PNG, and PDF files up to 5MB each. Our mobile app also supports direct document capture with optimized image quality.

• Log in to FxPro Direct dashboard
• Click the verification prompt to begin
• Upload required documents in supported formats
• Use the mobile app for direct scanning
• Resume verification anytime from any device

For best results, ensure documents are photographed on flat surfaces under good lighting. Avoid glare, shadows, or cropping. Multiple uploads of the same document type are allowed to provide clearer versions. The mobile app includes edge detection and exposure adjustments to improve document capture quality.

Identity Verification Steps for Malaysian Clients

Select your preferred identity document type on the verification page. Malaysian IC holders should select ‘National ID,’ while passport holders choose ‘Passport.’ Upload front and back images of your IC, ensuring the entire card and all details are visible. For passports, upload the biodata page containing your photo and personal data. Driver’s licenses must display current validity dates.

The system automatically extracts information from the submitted images for validation. It checks document authenticity against Malaysian government databases using automated verification. Suspicious or altered documents prompt manual review and may delay processing.

• Choose document type (IC, passport, driver’s license)
• Upload front and back images (where applicable)
• Ensure document edges and text are clear
• Verify photo matches your current appearance
• Confirm validity dates are visible

Meeting these criteria reduces verification delays significantly.

Address Verification Requirements

Submit a recent document that confirms your Malaysian residential address. Acceptable proofs include utility bills (electricity, water, gas), bank statements from Malaysian banks, or official government correspondence. The document must be dated within the last six months and exactly match your registered address. Partial or abbreviated addresses may cause verification delays.

Your full name must appear on the chosen address document. We recommend bills from Tenaga Nasional Berhad (TNB), water authorities, or major telecom providers such as TM, Maxis, or Celcom. Bank statements should be originals or official electronic versions with bank letterhead and contact information.

• Submit address proof dated within 6 months
• Ensure full name and complete address are visible
• Use original or official electronic documents only
• Avoid screenshots or edited files
• Match the address exactly with your registration data

Liveness Verification Process

Complete your identity verification by performing a liveness check on your mobile device. This biometric step ensures you match the documents submitted and prevents fraudulent account creation. Open the FxPro mobile app or use the web platform’s compatible camera to start this process.

Follow on-screen instructions to perform simple head movements such as turning left, right, and looking straight ahead. The system uses facial recognition software to compare your live image with your ID photo. The entire procedure takes about 30 seconds and requires good lighting without accessories like glasses or hats.

• Use front-facing camera in a well-lit environment
• Remove accessories obscuring your face
• Follow movement prompts precisely
• Keep your face centered and steady
• Retry immediately if liveness check fails

Successful liveness verification grants instant confirmation and moves your account toward activation.

Verification Timeline and Status Updates

Once documents and liveness verification are submitted, we process your application within 24 hours on Malaysian business days. Public holidays may delay processing by an additional day. You can monitor your verification progress through the FxPro Direct dashboard, which displays real-time updates.

Email notifications keep you informed at every stage, including submission confirmation, review status, and final approval. Incomplete submissions remain on hold until all required documents are provided. The system sends reminders for missing documents automatically.

Verification work hours are 9 AM to 6 PM MYT, Monday to Friday. Submissions during weekends or holidays are processed on the next business day.

Account Activation After Verification

After successful verification, you receive an email confirming account activation. This includes your FxPro trading account details and instructions for platform access. Your account restrictions lift automatically, enabling full trading functionality.

Our platforms include MetaTrader 4, MetaTrader 5, and cTrader, all available for download immediately post-activation. Choose your preferred platform and install it on desktop or mobile devices. Your activation email provides direct download links optimized for Malaysian users.

• Full access to FxPro trading platforms
• Deposit and withdrawal functionality enabled
• Access to real-time market data and quotes
• Advanced charting and analysis tools
• Mobile trading applications for iOS and Android

We also offer educational materials tailored for Malaysian traders, including webinars and tutorials accessible via your account dashboard.

Troubleshooting Verification Issues

If you encounter problems during verification, contact our Malaysian support team. We offer assistance with document quality, system errors, and other technical challenges. Support is available via live chat, email, and phone during business hours.

Resubmitting rejected documents with improved clarity is often required. Our system provides specific feedback on reasons for rejection. Use updated browsers like Chrome, Firefox, or Safari to avoid upload issues. Clearing your cache can resolve persistent problems.

• Contact support for document or technical issues
• Resubmit with clear, unedited images
• Use compatible browsers and clear cache
• Try mobile app upload if desktop fails
• Refer to FAQ for common verification questions

Verification support targets a response time within four hours during normal business days. Use live chat for urgent help or email for detailed inquiries.